Standards of Conduct

The State Seal of Texas may not be displayed as part of a uniform or identification card, or markings on a motor vehicle, other than such items prepared or issued by the department.

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All licensees and company representatives shall cooperate fully with any investigation conducted by the department, including but not limited to the provision of employee records upon request by the department and compliance with any subpoena issued by the department.

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An individual licensee issued a pocket card shall carry the pocket card on or about their person while on duty and shall present same to a peace officer or to a representative of the department upon request.

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A company license holder may not require a customer provide any documentation certifying that the customer has received a COVID-19 vaccination, or is in post-transmission recovery, to gain entry to the licenseeu2019s premises or to receive regulated services from the license holder.

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Deceptive Trade Practices

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A person who performs or offers to perform an activity regulated under this chapter, but who is not licensed or otherwise authorized under this chapter to perform the activity, commits a false, misleading, or deceptive act or practice within the meaning of Section 17.46, Business & Commerce Code. A public or private right or remedy under Chapter 17, Business & Commerce Code, may be used to enforce this chapter.

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Complaints

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Complaints relating to alleged violations on the private security industry should be submitted in writing to department headquarters through the Private Security Program’s website or mail to the departmentu2019s Regulatory Services Division. The complaint should provide:

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  • name and contact information of complainant
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  • name and type of business of licensee
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  • specific dates and times of described events
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  • detailed description of the violation
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