Actions

Professional Actions

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As a security officer your job responsibilities will often cause you to come into contact with the public. You should:

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  • remain calm and professional to keep encounters stress free,
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  • persuade people to comply voluntarily,
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  • use effective professional language, and
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  • constantly examine yourself and the way you choose to interact with others.
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Unprofessional Actions

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You should not:

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  • Give in to greed. Theft from your workplace is both unethical and criminal. It will almost certainly result in criminal charges.
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  • Give in to anger. Rising to the state of emotion of a belligerent individual can escalate situations. This discourages and individualu2019s voluntary compliance.
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  • Ignore reasonable critique. Even if a situation ends with voluntary compliance, you might receive critique from the individual, your co-workers, or your supervisor.
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Remember to listen to other perspectives, even if you do not agree. Future encounters will go more smoothly when there is a mutual respect of opinions.